1. Security Bond

• A refundable security bond is required for all hire items.

• The bond will be refunded in full once all items are returned or collected at the agreed time, and in the same condition they were originally provided.

• If delivery and setup are included, the bond will be refunded after pack-down and collection of all hired items.

• Deductions may apply for loss, damage, late returns, or extended hire periods.

2. Care and Use of Props

• All props remain the property of Via Wedding Decorations at all times.

• Hired items must not be removed, relocated, or sub-hired by the client or venue without written approval from Via Wedding Decorations.

• Clients must ensure that all props are stored safely and protected from damage, especially from weather conditions such as wind and rain.

3. Booking, Deposits & Payments

• A 30% non-refundable deposit is required to secure your booking. This deposit is used to reserve your event date exclusively, and we do not accept other bookings for that day.

• Full payment of the remaining balance is due no later than 7 days prior to your event.

• Delivery and setup will not be confirmed until full payment is received.

• Bookings are not held without a deposit.

• Quotes issued are valid for 5 days from the date of issue.

4. Delivery & Collection

• Standard delivery includes street-level or ground-floor access.

• If your venue requires delivery to upper levels with stairs and no lift, you must notify us before the deposit is paid, as an additional surcharge may apply.

• If collecting and returning items, pickup and drop-off is available from Belfield 2194.

5. Hire Period & Returns

• Items must be returned at the agreed time.

• Additional hire fees may apply for late returns unless prior arrangements are made and confirmed by Via Wedding.

• Extended hire must be discussed and approved in advance.

6. Cancellations

• Cancellations made within 30 days of the event will result in forfeiture of the booking deposit.

• If the cancellation occurs 14 days or less before the event, the full invoice amount is payable.

• All cancellations must be submitted in writing.

7. Liability

• The client accepts full responsibility for all hired items from the time of delivery until collection or return.

• Props are hired at the client’s own risk, and any damage, loss, or neglect during the hire period is the responsibility of the hirer.

• The client agrees to cover any losses, damages, or additional expenses incurred due to a breach of these terms.

We appreciate your trust in Via Wedding Decorations and look forward to making your event truly unforgettable.

For any enquiries or to proceed with your booking, please contact us at:
📞 0432 482 034

To confirm your booking, kindly reply with “Accepted”.

Warm regards,
Via Wedding Decorations